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Chris LoCurto

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July 16, 2015

82% of Customers Leave Because of This

July 16, 2015 | By | 4 Comments">4 Comments

82-percent-of-customers

How well do you know your customers? Do you know what they want and need from you as a company? On today’s podcast, we are going to talk about how to better know and serve your customer base.

What we will cover:

  • How to gain perspective
  • Common mistakes that are made about your customers
  • How to gain great information from your customers
  • Why we want your opinion (Take 90 seconds and fill out the survey below)

Knowing your customers and their needs is vital for the direction and vision of a successful business. 82% of customers have stopped doing business with a company because of poor customer experience. (…and come to find out it’s actually 89% * based on a survey commissioned by RightNow and conducted by Harris Interactive.)

Don’t forget to take our survey!

 

Chris LoCurto

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July 14, 2015

7 Questions To Ask Before Launching A Business

July 14, 2015 | By | 4 Comments">4 Comments

7-questions-to-ask-before-landing-a-business

Are you thinking about launching a new start up?
Maybe you recently launched a new business and are still in the early phases.

Todays show will help you ask 7 fundamental questions of your new venture so you can set yourself up for success. (These questions even apply to new product lines.)

We’ve all heard the scary stat for small business failure. Quite a few never make it past year one.
In the early stages of your business it’s crucial for you to have answers to these 7 questions.

 

Question: Are you thinking about starting a business this year? 

Chris LoCurto

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July 9, 2015

7 Reasons Successful People Have Mentors

1

Successful people have mentors. Why?
Because mentors are one of the best ways to fast track your success and performance.

That’s the reason I have mentors in every area of my life.

If I can learn from the wisdom of someone who’s “been there”…I literally can shave years off the learning curve.

You’ve heard me talk about my racing coach and how he coached me to setting a track record.
I did mention I set a track record…right?
Well, it would have taken a lot longer to reach that goal had he not been coaching me.

Now you don’t have to have a mentor…
You can keep doing life without one but when you’re limited to just “your” knowledge, you are extremely limited with your options.

Successful people understand the value of input.Successful leaders understand that one persons experience is another persons revelation.

They understand that the best thing is not always the right thing.
And they don’t have to be the head of the class.

You see, NO ONE reaches success alone. And successful leaders know this.

Question: Who was your first mentor?

Chris LoCurto

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July 7, 2015

How To Define Your Core Values

core values

Today we’re talking about how to define your core values.
Now I’m sure for some of you you’re thinking of “corporate core values”.

Well… that’s not what we’re talking about today.

We’re talking about your personal core values, your personal culture.

Let me start off by defining what core values are.
These are the things that you value so much that you filter your life through them. These are things that are so important to you, that are such a high value to you, that you should be filtering your life through them.
You should be making decisions based off of them.
This seems like a no-brainer, but the problem is when we don’t understand what our core values really are and we end up filtering life through things  that are not healthy.

Here’s some of the benefits of listening to the show today:

  • Why you should have personal core values
  • How to have guard rails for your life
  • The difference between healthy and unhealthy values
  • How to have more directions and energy in your life
  • How your values are vital in making decisions every day
  • Your decision-making process
  • What your leadership has to do with values
  • Why God should be your number one value
  • How to come up with your core values
  • How to filter your life through your values

 

Question: What’s your top core value? Why?

Chris LoCurto

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June 30, 2015

Walking with God Through the Storm

June 30, 2015 | By | 6 Comments">6 Comments

michele_cushatt

In November of 2010, Michele Cushatt’s world was turned upside down.

She was 39 years old, had three boys, and on a Tuesday morning right before Thanksgiving her doctor told her she had a very rare kind of cancer.

She said, “The word cancer dropped into my life like a bomb…Everything changed after that point. The only thing I could think to do in that moment was run to my knees…and that’s where I found myself.”

Today’s interview with Michele is powerful. She is amazing!

Here’s a few of the things we cover on the show:

• How to deal with devastating news
• Learning to walk with God in tragedy
• What having faith really looks like
• Coming face to face with your beliefs
• Dealing with misguided expectations
• Discerning God’s presence
• What to do when a piece of your story doesn’t go according to plan
• How to cope with fear and uncertainty
• A healthy perspective on perfection
• The tragedy of poor work/life balance
• Loving the dark parts of your story
• How to plan life and business when plans fail
• Finding value in yourself
• Determining healthy motivation and drive

If you are going through a storm right now be encouraged. God has not abandoned you.

In fact he is more near to you now than ever before.

Here are some of my favorite quotes from Michele: 

“What we believe about God in those moments [when our story doesn’t go according to plan] ends up dictating what the future looks like.”

“I can choose to be very bitter and angry and be a victim…or I can choose to weave it into my story [and find the good.]”

“It’s so easy to get caught in the temporal, and miss out on the things that truly last and matter.”

“All of our attempts to be so polished all the time are actually minimizing our opportunities for connection with others.”

“We think it’s all about being polished and perfect but there’s no one out there that can really connect with someone who is perfect”

“…believe in what you have to say, that’s what being really successful looks like.”

“It’s not all about crossing off my to-do list, sometimes there’s a more worthy pursuit”

“I don’t have to work 70 hours a week to be worthy of my skin.”

“It’s only in the struggle that we develop perseverance and endurance.”

“we get caught up into thinking the world is dependent on us.”

“You can do everything right, and everything can change in a moment.”

“Is a 70 hour work week really the notch in your belt you want to leave behind? Is having 20,000 twitter followers really the legacy you want to leave?”

“We are so desperate to make an impression and to leave a mark on this world and yet the ways we’re going about it seem so contrary to what we say really matters.”

You can find out more about Michele by visiting her site: http://michelecushatt.com.

You’ll also want to read her book:  Undone: A Story of Making Peace With an Unexpected Life.
I read it and was incredible moved by Michele’s transparency and her perspective on life.

Chris LoCurto

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December 17, 2013

Creating High Quality Culture

December 17, 2013 | By | 9 Comments">9 Comments

Culture is kind of a big deal around here. I spend a great deal of time teaching entrepreneurs and guiding teams on how to create high quality culture in their organizations. It’s a major component of every business, and it has the power to destroy your company or make you successful.

INC Magazine invited me to do a talk on culture and those lessons have been available in chapters to blog subscribers. Today, I’m featuring three of the lessons in the podcast.

Subscribe to the podcast:          iTunes  Stitcher Radio  SoundCloud

If you’d like my culture talk in it’s entirety, go to the Coaching page and sign up to access the free download.

Question: How Do You Create High Quality Culture?