Communication – What’s Your Team Doing?
Communication, or a lack of communication, is one of the biggest reasons that causes businesses to fail. Almost every time I coach a company I find bad communication being the reason for a lot of problems.
I really enjoyed your guest post on Michael Hyatt’s blog. Do you have an example of the Weekly Report you use for your team members? I am looking at implementing one of these for my team members.
Thanks so much for the work you do! – Scott
In case you haven’t read them, here are the posts on Mike’s blog:
- 5 Ways to Foster Great Communication with Your Team
- Is Your Leadership Style Holding Your Team Back?
Hey Scott, when people ask me about weekly reports, I simply tell them that they are a way for your team to report on what they’ve done for the week. It’s not about “Big Brother” checking up on them, although they do have a certain amount of accountability.
The problem is, if you’re using them mainly for the accountability, then you have bigger problems. Your goal should be to show the team member and the leader what has happened in the week the report is written.
Why is this important? Simple, there have been so many days that I have come home from work and I couldn’t tell you five things I did that day. It’s not that I didn’t do anything. In fact, it’s just the oposite.
I ran like crazy and the day was just a blur at that point. The weekly report helps you to know what you accomplished, and helps you to stay on top of your goals. Assuming you have set goals that you’re checking regularly. You do…right?
On top of all of this, it helps the leader to make sure the team member is doing the tasks they were hired to do. It also shows the leader if there is a lack of communication between the leader and the team member.
If so, it’s easily fixable. You can then sit down with the team member and compare their weekly report to their job description. Any points of contention should be immediately ironed out and adjusted if need be. You do have complete job descriptions for your team…right?
“But Chris, you want me to have my guy who pours concrete all day long to do a weekly report?”
Uh…yeah! Are you telling me he poured concrete in the same hole for 40 hours? Or did he do different job sites? And were there any problems? If so, what? And did he run into customers? If so, what happened?
It’s more than just, “What did you do?” this week. It’s a vital part of communication in a world where businesses suffer from great communication.
Question: Do you see how vital weekly reports are?