Customer Service At An Airport
Customer service is something that is vital to all business. And if you’re a follower of mine, you know that customer service is very important to me. I think it’s ridiculous for a leader to put so much time and effort into building a business, only to fail miserably with it’s customer service.
In Know Your Product Already! I talk about one of the most frustrating things when it comes to customer service. Today, I want to share with you what good customer service looks like.
Recently I was at the Atlanta airport, with the amazing team who puts on Momentum, waiting to get home. If you’ve been there, then you know how insane that airport can be.
But for me, there’s a shining beacon in a little restaurant in Terminal B called Cafe Intermezzo. I found it a some time ago and I always trying to go there if I have a lay over. The food is great and they have incredible coffee bar.
This last time there, something special happened. I say special because it seems as though it’s unique nowadays. When our server Myescha asked me what I would like, I started by asking for a mocha. She then suggested that I have the Spanish Mokka because it’s even better.
As I looked at the ingredients, Spanish dark chocolate and Madagascar vanilla, I agreed. Ok, you have my attention Myescha!
Then she went on to explain the menu. She even suggested an item to be the best on the menu, the Chicken Duxelle Crepe, AND that she likes to add spinach to make it a little better.
As an entrepreneur, this stunned me! Here was a server, in an airport of all places, WHO KNOWS HER PRODUCT! On top of that, she’s smart enough to realize that her style of customer service is exactly what people want in a restaurant!
And it didn’t stop there. By the time she got to the far end of the table oposite me, I learned that they had a mushroom and brie “Soup of the Day”. I mentioned to the person across from me that I was going to get a cup. While talking to one of our team members at the other end of the table, she looked up and me and nodded. WHAT?!?! I so want to hire this gal!!
That, folks, is customer service done right. Something so small, but so unfound in most places these days. And to find it at an airport? It sure made my lay over considerably easier to deal with.
Question: What do you think of Myescha’s style of customer service? And what examples do you have?