Tag Archives: personal growth

3 Steps To Better Your EntreLeadership

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Last night kicked off our weeklong EntreLeadership event at the Westin La Paloma in Tucson, Arizona. I had the chance to meet incredible people not only from America, but from Canada, and even Belize. Yep. I rode in from the airport with a lady who is from the U.K., but has lived the last 23 years in Belize. She found us on the web.

And while the resort, the food, the pools, the golf, the sun, the spa, and the humming birds are all amazing, what’s really exciting is the anticipation each guest has for the upcoming week. There’s no doubt, not one single guest came just for the golf. Maybe one of our guys, but surely none of the guests.

The anticipation comes from something that we sell…hope! You see, I believe that it’s not the material that draws people to our events, instead the hope that we have the information that is going to revolutionize their business. And why shouldn’t they? We’ve been revolutionizing the way people do business for years. We know this because the testimonies are phenomenal!

While there are two hundred businesses represented here, there are hundreds of thousands who are not. Why does that matter? Quite often I come across companies who are suffering and not seeking help to fix the problems. It’s like the people who are heavily in debt, and refuse to go through a class that will point them in the right direction.

Getting education can be the difference between a turn around to recovery, or potentially closing the doors. All it takes is a few simple steps:

  • Research! - Start by looking at every potential event or coach that actually has something of value to say about your current situation. That’s important because their are plenty out there who don’t have a clue, but they will be happy to take your money.
  • Proof! - Don’t just take their word for their expertise. Find quality testimonials from people who have actually experienced it. Many of these you can find online away from the educators website. See what people are saying. If you search EntreLeadership on Google, Twitter, Facebook, etc. you’re going to find people sharing how much it has changed their lives. Will you find someone who only wants to complain? Always. But that’s what makes it real.
  • Go! - Find the time in your schedule and make it happen. Yes, I know, you’re busy. But can I tell you about the multiple accountants that came to my event during tax season and loved it! There have been a few that on the first day had that, “What did I just do?” look in their eyes. But when it was over, every one of them told me that they couldn’t have afforded NOT to come. Folks, that speaks volumes.

Am I saying that you have to come to EntreLeadership? Yes! Specifically my event! Ok, of course not. But I am saying that you need to continue educating yourself. Not just if you’re having problems. But even if things are spectacular. Not continuing to grow will cause you to stop growing. So find something that will help your business and get after it.

Question: How has education continued to grow your leadership or your business? Or how has the lack of it not?

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4 Great Time Management Tips

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If you’re anything like me, time management can be an issue. When you leave work, your brain doesn’t stop focusing on that day’s tasks. Throughout your evening, little things pop up in your brain saying, Hey … don’t forget you have to work on me tomorrow. I’m not going away, so there’s no point in acting like I don’t exist.

Inevitably, I send myself email reminders of the things I need to do the next day throughout the night. C’mon, don’t act like you don’t do the same thing. I know that when your spouse gets up and goes into the other room, you quickly pull out your phone and email yourself. You’re hoping they don’t come back in and say, “Are you with me or your work?!”

So how do you avoid such time management silliness? Here are five simple things you can do to free up your mind when you leave work:

  • Block it off - Set aside at least the last 15 minutes of your workday, so that you can focus on “wrapping up” your day. This can be very difficult for some people because there is still time left to do other things. However, if you use this time wisely, you will discover that it will create at least an hour of more productivity the next workday.
  • Send it out - Go through your emails and answer anything that hasn’t been answered yet. You saw them come in, so you know what needs to be done with them. Answer them quickly, so you’ve done your part to get those topics moving.
  • Write it down - The to-do list is one of the best time management tools there is. Studies show it can actually create up to two hours of productivity in your day. Why? Because without it, you are bouncing from task to task as you remember them. While the day is still fresh on your mind, do a quick brain dump of all the things you need to do tomorrow and then prioritize them. When you hit the door, start with the top of the list.
  • Clean it up - In How To Declutter Your Mind, I discuss how your mind is organized the same way your desk is. Yep, I just heard the audible OHHH from a lot of you. If your desk is a mess, even if you know where everything is, your subconscious keeps telling you that you have to do something with all of that stuff. Take a couple of minutes each day to clean it up! Read the post, trust me.

A little time management will change your day. If you will spend at least 15 minutes doing each of these, not only will your next workday be considerably more productive, but your night will be, too. Your silly subconscious won’t be talking to you all evening about work, so you can focus on what matters most…like your family.

Question: How does your day usually close out? 

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The Importance Of Letting Go

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Letting go of “things” is always tricky. Letting go of your first love can be painful. Letting go of your first car can be either sad or exciting. Letting go of a childhood toy is sometimes difficult. As a kid, I have no clue why, I loved blue bears. Yep, bears that were blue. And for some strange reason, I still have like three in a box somewhere. OK, maybe they’re in plain sight in my closet.

As humans, sometimes we become so attached to something that letting go is not an option. When I was younger, my main goal was to make it to the Winter Olympics and I was training to do just that. It was the biggest dream that I had: race in the Olympics and win a medal. Unfortunately, the step before the Olympic Team was the USSA Team (United States Skiing Association).

Unfortunately, at the time, the USSA Team cost a lot of money, and amateurs were not yet allowed to have sponsors. You had to pay your own way. And back then, not a lot of people in Lake Tahoe had a ton of money to spend. But a couple of families did, and those kids made the team. And one of them went on to the Olympics.

I remember watching that year and being so destroyed from not being able to be there. And watching skiers that I knew I could beat be there because they had the money that I didn’t.

I stopped skiing all together. I didn’t want to have anything to do with it. For the next decade, yes I said DECADE, I couldn’t watch the Winter Olympics. Every time they rolled around, I conveniently found something else to do. The pain was just too much to handle.

Then one day, out of nowhere, our youth group at church decided to go on a ski trip. I was one of the leaders, so naturally I had to go. We went to a ski hill in Indiana. Now, I was still new to the South, but I was pretty sure there weren’t any ski hills in Indiana. I was wrong. We headed to Paoli Peaks, which has a vertical drop equal to my driveway, and happens to be in the middle of what seemed like hayfields.

But hey, there we were. For the first time in a decade, I was skiing. Well, I would stand at the top of the hill and my ski tips were already at the bottom, sooooo. Somewhere in that day of teaching Tennessee kids how to ski, I remembered something … skiing. I really missed skiing! In fact, I wanted to be crashing gates right then!

What happened? Why did it take me so long to get back on the slopes …. or… plains as it were? The truth? I allowed the pain of the past to keep me from enjoying my future.

I believe it was the next year that I was back on the slopes. Not only was I skiing, but I picked a place that had racing available, where you compared your times to Olympic skiers. Bronze, silver, and gold were given out for great runs. They handed out platinum if you were close to the Olympic skier’s time that was set at the beginning of the year.

Within four runs, I had a gold. Later that afternoon, I had the platinum. I was on cloud nine!!! It felt like I was a kid all over again. Why did I allow that stupid pain to keep me from experiencing this awesome excitement? What a dork I was!!

From that moment on, I’ve tried to find the things that are holding me back and incinerate them when possible. With some, I’ve done really well. Others? Ugh!!! Not so much. But I can honestly tell you that when I have succeeded at letting go, my life is considerably better for it.

Question: How has letting go, or not letting go, affected your life?

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5 Tips On Speaking Without Fear

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Public speaking is the number-one greatest fear for most people. As I shared in How Not To bomb At Speaking, the reason is simple: We’re all concerned about the verbal lashing we’re getting in the minds of our audience. As we imagine what cruel and painful things they are thinking, we get all nervous and worked up about it. The funny thing is, if you think about how you listen to most speakers, YOU don’t spend your time just ripping them apart.

Well, maybe you do. If so, you’re a bully. Sorry. Anyway, most people are more concerned about the content of what is being shared then how it’s being shared. Unless you’re just really bad at speaking, most folks just want to hear what you have to say. Therefore, you have to make a decision that your attention should always be on your content. If you get that right, you can dial in the presentation part of it. It will come more naturally because your focus is now on what they hear, instead of how you say it. Eventually, nerves lose out to your desire to change lives.

Once you’ve gotten past all of that, you still need to deliver something that’s worthy of the time and attention of the folks listening to you. I don’t care if you’re speaking to 11 thousand people on stage or your elementary homeroom class. God has allowed you the attention of His children, educate and inspire them. Here are some tips on delivering that information without fear:

  • It’s not you, it’s me - The first decision you have to make:, Is this presentation about you or the audience? If it’s about you, go ahead and be afraid. No really, you might as well because you are the only thing you’re going to think about. If it’s about your crowd, then there is a switch in your head that you can flip. It usually takes months to do it, but it can be done. Flip the switch from fear to care. Yes, care. I want you to genuinely care about what your group walks away with. Will the information you’re going to share change their lives, even if by just inspiring them? If not, fix it.
  • Peyton’s leaving?! – Ok, as I write this, Peyton’s leaving the Colts. But that’s not what I want to talk about. Instead, as I mentioned in You Better Get Ready!, Peyton said something that has stuck with me for years –Only the unprepared get nervous. People ask me if I get nervous all the time. HECK no…well, I don’t 99% of the time. I love being on a stage. It’s my happy place. The times I do get nervous, when someone says, We need you to stretch for five minutes. Ready, go! Now I’m in trouble. If I know what I’m talking about inside and out, there’s no need at all to be nervous. When I don’t, watch me look like practically any celebrity who’s sung the National Anthem.
  • Glue those calluses back onMalcolm Gladwell says that it takes 10,000 hours to become an expert on something. Some of the best guitar players in the world played until their calluses fell off. Then they would glue them back on so they could keep playing. While I don’t expect you to spend that much time on your presentation, I can tell you that attempting to speak it without practicing at least once is a colossal failure, like New Coke. You will deliver something that your public doesn’t want, and have to backtrack to fix the problem. I suggest a few run-throughs if at all possible. But definitely no less than one.
  • Make this your Crossing the Rubicon - Make a decision that there is no going back. No matter what, you are committed to delivering this speech. When not doing something is an option, fear remains to try and convince you this is a mistake. When you have no doubt that you’re doing something, fear loses its foothold.
  • Breathe - This is the one thing I see so many speakers not do. They don’t relax enough to breathe properly. Do yourself a favor, and at some time in your presentation, look around the room and realize that you like being where you are. I know, I know, it seems ridiculous, but I’ve had great experience when I’ve taken someone up on stage in front of a crowd, with no mics on, and asked them to just notice how it’s just a room full of people waiting to be taught. Nothing more, nothing less.

As you walk through each one of these steps, imagine fear being a sheet that is covering all of the amazingness that is you. Pull the sheet off and allow yourself to just be you. That’s who everyone wants to see anyway.

Question: What aspects of speaking are you afraid of? Can you take the mask of and share? 

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EntreLeadership Podcast Question About Required Reading

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Here is a great question from an EntreLeadership Podcast listener about required reading:

Hi Chris,
A few years ago, I began giving everyone in my business resources to help them outside of their responsibilities at work. I believe that I may have started after learning about the required reading Dave has for everyone at his business. I just finished listening to the podcast with the John Miller interview and you mentioned, a few times, QBQ being one of the required books.

My question is this: How does that process work in your business? Is there any follow up after the books are given out? Do they confirm with anyone that they read them? Or more importantly, they got anything from them? I want to bump up the reading at my company even more.  Is there more I can do to maximize the experience? Thanks. Keep the great info coming! — Jim Paulson

It’s funny. You can require your team to read books all day long. If there’s no culture inside your business that supports the information, though, it’s not going to matter. The reason we have required reading in our business is the books back up the culture that we already have in place. For example, QBQ—Question Behind the Question—is all about personal accountability and responsibility.

As leaders, we are constantly reminding our team it is their job to take care of our customers and our own team. There is no such thing as “that’s not my job.” If something needs to be done, they do it!

We just had an amazing day of ministry at GraceWorks, where we worked at warehouses loading and unloading trucks that were taking food, clothing, toys, etc. to families in need. When all was said and done, some folks grabbed the working end of a broom because they saw that we made a mess in the process. Now, most people would say the ministry could clean up the mess, since we came and did all of the heavy lifting. Not us. When you have a culture that is constantly discussed and reported on, people step up and follow.

In essence, don’t require reading just because it’s a fun idea. Make sure that you are choosing books that support your core values, and make sure you’re promoting those core values like crazy with the team.

As for follow up, we do confirm that they’ve read them, and some leaders take it a step further and discuss the books with their teams.

Question: What are your thoughts on required reading in your organization?

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Why You Can’t Stay Focused On The Past

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As unmanly as it is to say, I actually like The Lion King. I know. I know. I can hear all of you saying, “But Chris, you’re so studly! How could you possibly?” So go ahead … tell me how studly I am………………(crickets).

I like it because it’s a great story, and it has some really classic scenes. One of the best is when the hyenas are gathered in a circle, and they keep chanting the great lion Mufasa’s name.

1st hyena: Mufasa!

2nd hyena: Ewwww. I hear that name and I shudder… Do it again.

1st hyena: MUFASAAAAAAAA!

That’s just good quality stuff right there. But my favorite part is when the lion cub Simba has run away from everyone because he thinks he is responsible for Mufasa’s death. Rafiki finds him in hiding and tells him that he needs to come home.

Adult Simba: I know what I have to do. But going back will mean facing my past. I’ve been running from it for so long.

[Rafiki hits Simba on the head with his stick]

Adult Simba: Ow! Jeez, what was that for?

Rafiki: It doesn’t matter. It’s in the past. [Laughs]

Adult Simba: Yeah, but it still hurts.

Rafiki: Oh yes, the past can hurt. But the way I see it, you can either run from it or … learn from it.

[Swings his stick again at Simba who ducks out of the way]

Rafiki: Ha. You See? So what are you going to do?

Adult Simba: First, I’m gonna take your stick.

The truth is that the past does hurt. We’ve all made some serious mistakes that we’re not proud of. (If you haven’t, it’s coming. Sorry.) And because of it, we have a tendency to run from the future. That’s right, we will keep ourselves from doing something that God has ordained because we’ve made a mess of something before. We become afraid of how bad we might screw up again. But you need to know that the past is the past! That’s why they call it that! It’s over, gone, done and done! We need to move on and not allow our past failures to control our future. Every great leader has quotes on how much you must fail to succeed. If they know it, why don’t we?

And God doesn’t want to leave you there in the past and taunt you about it day after day. One of the greatest examples of someone who messed up, but God redeemed, is Paul. Paul was Saul, a guy who used to kill Christians. We believe that it was he who held the coats of those who stoned Stephen. And yet, God turned him into the greatest evangelist. You never read that God was there every day saying, “Hey, don’t forget you used to be a murderer. That’s really kind of bad in my book.” Instead, He used him to help me to know about my place in Heaven.

The next time you allow the mistakes of the past to ruin your day, stop and think about Paul and how some of his days went. It’ll change the way you feel. As a leader, you need to be keenly aware of where your people struggle in the area of making mistakes. If it’s from the past, you won’t get them to take many risks for the future.

 Question: How have you gotten over past mistakes? (No mistake details needed. :-) )

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The Missing Link To Your Communication

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If you know me well at all you know that I am crazy about understanding personality styles and the people they control. (Insert smiley face icon.) As I always say, if you’ve ever given someone direction on something and they just stand there looking at you with the deer in the headlights look, then you probably think to yourself, “I know this person is not dumb, why don’t they get what I’m saying?”

While we have a tendency to believe that the issue of understanding what we’re saying is the hearer’s fault, the truth is that it’s ours. We give information the same way we receive information. Therefore, if I give someone with a strong detail personality information the way I like it, (short and sweet, and in sound bites) then I am failing to set them up for success.

The reason I’m so passionate about personality styles is that once you understand how people, think, act, react, process, etc., you begin to learn how to some extent you can win with communication. Now hear me correctly on this, I’m not saying that you are a failure, (That’s for all of you high I’s and S’s in the DISC profile) I’m saying that you’re not fully reaching your potential. For example, about 8 years ago I hired a fantastic woman in a very stressful administrative type of role.

Actually it was admin on steroids…and…Jolt Cola. Each time I would give her a project to work on she would look at me funny, leave my office, and in 10 minutes she would be back letting me know that she didn’t understand what to do. After a few months of dealing with the same type of issue, I decided to pull out her DISC profile and read through it immensely. As I did I discovered that I was being a horrible leader.

There was no possible way she could do the projects I asked of her since I had not given her enough information to actually complete the tasks. Once I realized that, and decided to stop thinking of only me, I called her in and explained how bad I was doing as her leader. Without hesitation she said, “um, yeaaaaah…I agree!” Okay, actually she was still processing, but that’s what her eyes were telling me.

This doesn’t just stop at your team members. It carries over to your family, your friends, and your customers. If you don’t see how important that is, stop reading my blog and get back to playing your PlayStation. Even if you have taken the profile, or you’re really smart and you’ve had your team take it, I can tell you that I have met a couple of people out of hundreds who actually understand how to use them correctly.

Question: When have you noticed different personality styles causing communication struggles?

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How To Avoid Emotional Fatigue In Business

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Fatigue of any kind is highly likely for an entrepreneur who’s wearing many hats and trying to grow a business. Eleven years ago, Dave hired me to run a business. I basically lived at our old office then. I would work every day until 10 or 11 p.m., and all day Saturday and Sunday afternoons. I did everything I could to make that bottom line bigger.

I made sales calls all day long, while people were available, and switched to the administrative side of the business at night and on the weekends. My goal was to create enough revenue with my efforts, so I could hire a salesperson to replace me. That first hire gave me most of my nights and weekends back. After hiring two salespeople, I had enough revenue coming in to hire an admin position. This allowed me to focus more on the business instead of in the business.

Was I tired? Heck yeah! As I traveled around the country doing events, I would find myself getting really frustrated and…snippy. I could feel the emotional fatigue draining me by the end of a season.  Fortunately, I found a few things that would turn it around.

  • ZZZZZZ – The biggest culprit of emotional fatigue for me is being tired! No matter how good things are going, I get emotional if I’m tired. Sleep is an absolute must.
  • Cut it out! – I find that drinking caffeine to keep you going actually has a bad effect in the long run. It’s OK if you only need the boost for a short while, but most people burning the candle at both ends tend to drink caffeine all day or night. The consistent highs and lows definitely affect your emotions. Drink as much water as you can. Hydration is essential.
  • Road Trip!!! - I discovered long weekends. I made it a point at the end of every season to take at least one four-day weekend. I would either get away or find something to do around the house that was mindless. A quick trip to a resort/bed-and-breakfast/cabin recharged me enough to get back on track.
  • Turn ‘em off! – You have to have down time that doesn’t include phones and computers—at least not where work is concerned. In fact, there are many studies that suggest computers mess with your melatonin levels, leaving you tired and unable to rest well.
  • Run Forest! – Get out and exercise. You don’t have to run a half marathon…although it’s not a bad idea. The more you exercise, the more you release endorphins into your system. They are like a happy drug for your body. The more, the merrier. (It was unavoidable. :-) )

While most of these ideas seem time-consuming, especially when extra time is something no entrepreneur has, they are critical to your health and business. If you don’t take the time to prevent, you will take the time to fix. There’s no way around it. The truth is that the happier you are, the more productive you are.

Question: What do you do to avoid emotional fatigue?

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How To Be A Stronger Leader

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There are two types of leader: those that are willing to discover their strengths and weaknesses and openly share them, and those who are only willing to share their strengths.

I believe both types know their weaknesses, but only one is mature enough and secure enough to point them out. As far as I have experienced, all leaders go through a time in their lives when they don’t want anyone to know that they aren’t strong in an area. They try so hard to keep up an image of someone who can do anything.

But those that are more mature understand that discovering your weaknesses can only enhance your strengths. How? It’s simple. Once you understand the areas you struggle in, you can support yourself with people who are considerably strong than you in those same areas. The problem is, people become afraid that if a weakness is apparent, then their leadership must be flawed. Which is a view taken only by other immature leaders.

The truth is, if you can stay more focused in your strengths, you can accomplish greater things. I was talking with one of the coolest members of our team, Charlie Allen, about how he has a job because his leader, Michael Reddish, spoke up about areas that he was weak in. As Michael realized that he was strong in being a big picture and visionary guy, and weaker in extensive research, he discovered the best way for him to continue to grow his area was to bring in someone who was really strong in research area and details.

Charlie mentioned that if it wasn’t for Michael’s revelation, Charlie wouldn’t have a job with us. I partially disagree…Charlie’s a champion, he would’ve found his way in. But it really raises a great question. Do you recognize your areas of strength and weakness? if not, here are a few things you can do discover them:

  • Write yourself up – Start by writing a lists of both strengths and weaknesses to the best of your recognition. The important thing here is to be brutally honest with yourself. It’s okay to not be great at everything. Trust me when I say that you will be much happier spending your time doing what you love, instead of what you can.
  • Humble yourself – Ask your spouse or best friend to weigh in. I know, this is way harder than it sounds for some people. But who knows you better? Let them know what you’re wanting them to do and give them time to process it. Then, when they are ready, LISTEN! Take what they have to say and process it yourself. You may not agree with it all, but as you continue leading, you may begin to see some of those stand out.
  • It’s your turn – Talk with team members that you trust and respect and ask their opinion. These are the people who work with you the closest. They get to see your strengths and weaknesses played out everyday, even if you don’t think so. Again, give them time to process the question before they answer.

You’re ultimate goal should be to grow as a leader. If you don’t support your weaknesses with people who are strong, then you’ll continue spending time in those areas. Get some courage and tackle this process as soon as you can. You’ll be amazed at what you find out.

Question: Have you seen leaders do this, or leaders who need to?

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Stop answering all of your emails?

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When Michael Hyatt, the guru of the blogosphere, gives you an amazing idea about a post, you write it! Recently Michael sent this message:

Michael’s talking about the dilemma we all face when we’re so slammed with work that we can’t find time to get to all the emails. Well, the best thing to do is get someone else to handle your emails. That comment just lost me a ton of trust points with a lot of you, but stick with me.

One of the things I like to do in leadership training is teach people how to focus on only the vital parts of their job or business. And honestly, sometimes email just ain’t it. In fact, there is a great deal of email that does nothing but distract us from the larger goal. In his book Time Traps, Todd Duncan talks about how email and instant message constantly causes us to lose the momentum we have on a project, because we’ve trained ourselves to believe that email is so important.

If you’re only getting a few emails a day, this probably isn’t an issue. But if you’re getting hundreds, what do you do to redeem your time? Some of our leaders here at Dave Ramsey‘s organization have their assistant or personal assistant handle them, at least for a specific email account. (Read Please Help Me! to understand the difference between an assistant and a personal assistant.) In essence, the email address you give the general population, or gen pop as referred to on TV prison shows, is not the same one you give close business contacts, friends or family. You only give that email address to folks you can trust to keep it private.

If you already have a personal assistant, then that person is probably taking care of all of your appointments. Some of us never even see appointments, they go straight to the personal assistant since they really are the ones who control the calendar. Therefore, letting your assistant take over most of your emails isn’t that big of a step. I know it seems weird, but as long your assistant is mature and responsible, handing off those emails simply means those folks will be served by someone who will do a better job than you could.

How do you make the transition? Carefully and with clearly defined expectations:

  • How old are you? - First thing you must have before you hand off your emails to someone is maturity in both parties. Your assistant must understand that everything they read is considered extremely private. It’s not to be discussed with anyone. Now, you really should only be handing them things that aren’t so private, but understand that one will slip through from time to time. You also have to understand that they didn’t just become your pit-bull. You still have to handle the tough stuff when it comes up.
  • Ummm, I have a question - This person needs to be able to come to you with questions about answering emails on your behalf. Schedule a time if there are a lot of questions, so it’s not death by a thousand slashes. Otherwise, the occasional one-off is necessary. This is also a good time to see just how well they respond as “you.”
  • Where would you like me to put this? – You should also seriously consider a folder option where they can put emails they know you will want to review and respond to personally. The changeover will take time, and there will be a lot of stuff that has to run through you. You can set up rules in most email systems for those emails to dump into a specific folder you check once or twice a day.
  • You missed one – It’s highly likely that you will receive stuff into your “private” email that your assistant can take care of. Don’t be afraid to forward that on as the trust level is built.

Question: What ways has an assistant made your life easier?

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