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Chris LoCurto

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July 12, 2016

If You Want to Take Your Side Business Full Time, Ask These Questions

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“Don’t just listen to this podcast. Implement.”

Don’t give me your excuses about why you can’t make it happen…you just heard somebody who is bustin’ it! Somebody who’s willing to fight to make his dream happen.

JP asked…

I’ve been working on a side business for 5 years, with a daytime job…but I still have $40,000 of debt to pay off. Should I wait until I’m completely out of debt to go all in on my side business? Or should I start now?

This is a phenomenal question. Here’s what you’ll discover on today’s show:

  • How to balance a full time job, a side business and investing
  • When to take your side business full time
  • The right timeline for getting out of debt

If you have questions that you want answered, solutions you need, things that are holding you back… Let’s talk! I will give you the best solution I possibly can. It’s really easy. Get on the schedule here.

 

Resources:

Freshbooks.com/chris

 

Thanks for listening folks!

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Reviews are insanely helpful. I read each and every one of them! Please leave an honest review for Chris LoCurto Show Podcast.

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Question: What’s holding you back from taking your business full time?

 

Chris LoCurto

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June 28, 2016

How to Grow a Mastermind, and 3 Steps to Have a Better Conversation

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Folks, if you’ve been listening to me for any length of time then you know the number one issue when it comes to business, family, and friendships is having a lack of high quality communication…to make sure you are winning in every aspect of our life, start by understanding your personality style and those around you.

We’re diving into the DISC personality profile today. Is DISC new to you? Skim the basics here.

Our first podcast listener asks:

What resources can I tap into to be a better communicator overall, and spot personality styles and how to communicate with them in the best way to get the best results quickly?

Here’s what you’ll discover in today’s Live Call-in Q&A:

  • How to spot personality styles
  • How to communicate effectively based on personality style
  • Macro and micro elements of the DISC Profile
  • How personality profiles affect workplace productivity
  • Pricing a Mastermind Group
  • Running a Mastermind Group

 

Mentioned in this episode:

Next-Level Mastermind

Want to know more about Next-Level Life?

Click here and ask Joel: Joel@chrislocurto.com

Next-Level Leadership Live Event

Disc Personality Profiles

 

Resources:

Chris LoCurto iTunes Subscribe

 

Thanks for listening folks!

Share the love

If you enjoyed the podcast, please share it! Check out the social media buttons at the bottom of the post.

Let us know…

Reviews are insanely helpful. I read each and every one of them! Please leave an honest review for Chris LoCurto Show Podcast.

Subscribe

Want more? Don’t forget to subscribe to the show on iTunes!

 

Chris LoCurto

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May 31, 2016

5 Strategies the Strongest Decision Makers Use Every Day

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“Many people, and you see this a lot with the younger folks, have not been trained to think for themselves. Listen! I’m calling out my own generation too.”

We are launching a live Q&A show!! You get to call in and have a conversation with me, so if you have questions that you want answered, solutions you need, things that are holding you back… Let’s talk! I will give you the best solution I possibly can. It’s really easy. Get on the schedule here.

TODAY we are talking about surface level decision making.

This is something that I see a lot of people doing…and it absolutely holds people back in their growth. We have not been trained how to make good decisions! Because of this, we end up with what I call surface level decision making.

Definition: Making a decision on the first thing you see, taking information from what’s right in front of you, and not digging any deeper.

Becoming a strong decision maker… requires #mindset change.

Here are the five of the strategies we cover on the show:

  • How to solve the problem” with persepctive
  • Mindset: digging in when decisions are complicated, impossible and painful
  • The right way to research: taxing the collective intelligence
  • Spending time in prayer
  • Writing it down!

If you want to be on the show and have your question answered by me, it’s easy to do now. Get on the schedule here.

Resources:

Freshbooks.com/chris

Click here to download the transcript.

 

Thanks for listening folks!

Share the love

If you enjoyed the podcast, please share it! Check out the social media buttons at the bottom of the post.

Let us know…

Reviews are insanely helpful. I read each and every one of them! Please leave an honest review for Chris LoCurto Show Podcast.

Subscribe

Want more? Don’t forget to subscribe to the show on iTunes!

 

Chris LoCurto

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December 29, 2015

How To Find Your Voice

December 29, 2015 | By | No Comments">No Comments

podcast how to find your voice

Joel Boggess’s ReLaunch Show has been named one of the top five shows to jump start your inspiration and one of the top twenty business podcasts of 2015.

On today’s podcast Joel shares his discoveries about the value of determination, persistence, and faith on all sides. He illustrates how those three actions brought about a new beginning. Joel believes everyone has a message that is unique to them and the greatest gift we can give is to share that message.

As a bonus, Joel has given us his top 7 mistakes that podcasters make. Click below to receive your copy.

download button

Here are a few tips from the show:

  • Refuse to be set up for frustration by “ten tips to do this” and “twelve strategies for that.” Instead try one, try two, try three until you find what helps you in your professional and personal journey.
  • Connect to who you really are, not who other people think you should be but who you were actually created to be.
  • Find the medium that matches you. If it’s not a book, maybe it’s a podcast, or YouTube videos, or whatever you are excited about doing. Then build a launch plan.
  • Find people to be on your launch team.
  • Write out your own tweets; then let your launch team re-tweet and re-post. Then all they have to do is re-click. This helps them be successful in your cause. People are so glad to do that. You then make THEM successful.
  • Make your posts practical with valuable takeaways.
  • Remember that people are hungry for your message, not everyone but do serve the ones who resonate with your message.
  • Find 10 or 20 questions people are asking in your area. Then answer those. Become the expert whether it’s exterminating bugs, starting over, or being the best administrative professional you can be.
  • Meet the needs of television and other producers.

Read Joel’s book Finding Your Voice: Sort through the Clutter; Discover Clarity, Confidence and Direction.

Learn more about Joel at relaunchshow.com and follow him on Twitter at @ReLaunch.

PODCAST DETAILS:

Click here to download the transcript of this week’s episode.

Chris LoCurto

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January 6, 2015

Your LifePlan Questions Answered

January 6, 2015 | By | 2 Comments">2 Comments

LifePlan Questions Answered

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Welcome to 2015! I hope your year is already rocking and you’ve started living intentionally. Michael Hyatts “Best Year Ever” is still going on for the next few days. What are you waiting for? Get involved by going to http://bestyearever.me/chrislocurto.

Today, Joel is joining me on the podcast and we’re answering your questions on LifePlan. This process is all about discovering the “why.” Why you make decisions the way you’re making them. Why you’re doing what you’re doing now. Why you’re at where you’re at in life. Everyone that comes through has decided to change their life for the better.

In this episode, we’ll be answering:

  • How LifePlan works and what you can expect during the two-day process
  • How we discover your purpose in life and your career through LifePlan
  • What tangible things (documents, playbook, etc.) attendees leave with
  • If spouses can attend LifePlan together
  • How LifePlan will help you

Wether you’re dealing with some serious junk or you just feel stuck in your life, I absolutely believe this process will change your life. It changes the way you live your life.

If we didn’t answer your question today, there are two ways to get those questions answered. Either contact Joel by going to http://chrislocurto.com/lifeplan-sign-up/, or send a voicemail at http://chrislocurto.com/askchris/

Chris LoCurto iTunes Subscribe

Chris LoCurto

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July 23, 2014

10 Signs You’re Not Emotionally Strong – Part 2 [Podcast]

July 23, 2014 | By | 7 Comments">7 Comments

Today we’re diving into Part 2 of the 10 Signs You’re Not Emotionally Strong and have recapped all 10 of the signs. If you missed the last Chris LoCurto Show, listen here: https://soundcloud.com/chrislocurto/chris-locurto-show-being-emotionally-strong-part-1

What does it mean to be emotionally strong? Other peoples actions can’t tear you down or affect you or stress you out. You don’t have problems making decisions and you’re content with life. You’re happy and everything in your world is going well. Even if there are struggles or problems, you’re able to get through decision making processes and be strong.

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10 Signs That You’re Not Emotionally Strong

  • If you’re believing the lies people tell you or have told you. If you’re acknowledging the voices that tell you you’re not good enough, whether internal or external, your emotional strength is being attacked. God loves you exactly where you are, He just doesn’t want to keep you there, he wants to make you better. If you’re in the worst time of your life, God loves you and you’re good enough. Check out this past podcast that dives into the lies we believe – http://chrislocurto.com/the-lies-we-believe-podcast/
  • If you’re self-sabotaging. Self-sabotage not only interferes with your goals but makes you your own worst enemy. Sometimes it occurs because of a lack of self-esteem or because you’re believing the lies you’re telling yourself or have been told.
  • If you’re codependent. Codependency happens when you’re relying on another relationship and that relationship becomes more important than you as an individual. If you’re focusing on taking care of someone in a way that puts you second, you’re codependent. Low self-esteem makes you believe you’re not good enough so you focus on someone else to make them great. They may not even want that attention. In some instances, it becomes manipulation from the person receiving your attention.
  • If stress is destroying you emotionally, physically or spiritually. If you’re down or not creative or not wanting to move forward, you’ve got to get to the root of the stress. What’s causing you to not sleep or feel overwhelmed?
  • If you’re not living life and doing what you want. When you’re struggling with emotional strength, your life is not your own. You don’t take trips or take risks. You’re not living life to the fullest. What’s holding you back? What’s keeping you from living your life?
  • If you always have to be right. If you’re the type of person who can’t take constructive criticism and insists on being right (even when you’re wrong), this is a place where you’re lacking emotional strength. When someone is leading or guiding you and you’re reply to their advice is “I’ve already done that, tried that, I already know that, etc.”, start listening. Evaluate what they’re telling you and ask yourself if they’re trying to help or hurt you with the advice or criticism. If their goal is to tear you down, get them out of your life. If their goal is to help you, listen. Don’t get defensive because you’re struggling or have fear.
  • If you’re in denial. If you’re not able to look at yourself and see the areas you’re struggling in, you’re probably in denial. What are you doing wrong? When I realized I wasn’t giving quality communication, I had to be honest with myself and admit it was an area I struggle in. Be honest with YOU!
  • If you’re always wanting attention. If you’re always needing to capture someones attention or promising more than you can deliver, you’re probably struggling with proving your value to others. If your focus is getting attention because it means you are important, stop.
  • If you’re being a victim. Victim thinking comes in a few forms – either the world is against you or you truly believe everything is your fault. Either side is a sign that emotionally you’re not healthy. You need to be truthful about situations. Being a victim does nothing but destroy you.
  • If you’re unable to love or be loved. When you’re unable to love others because people have hurt you, you’re living in fear. You’re unable to put in solid and healthy, emotional boundaries. You have to have boundaries, not walls, that keep people who take advantage of you at a distance. Walls isolate you. Boundaries is a great book (one that I talk about all the time) that goes very in-depth on this issue. When you can’t love yourself and take care of you, no matter what, God never stops loving you. It doesn’t matter what you’ve done, it’s called grace. 

Be sure to check out LifePlan and contact us today to get more information about this life changing process.

Question: What do you think of this type of content?

Please share your thoughts and share this podcast with family, team members and friends that need this information.

Chris LoCurto

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July 15, 2014

10 Signs You’re Not Emotionally Strong – Part 1 [Podcast]

It doesn’t matter what position you have in a business, if you’re a team member, leader or entrepreneur there are so many of us struggling in the area of being strong emotionally.

What does it mean to be emotionally strong? Other people’s actions can’t tear you down or affect you or stress you out. You don’t have problems making decisions and you’re content with life. You’re happy and everything in your world is going well. Even if there are struggles or problems, you’re able to get through decision-making processes and be strong.

Subscribe to the podcast: iTunes  Stitcher Radio  SoundCloud

Signs That You Might Not Be Emotionally Strong

  • If you’re believing the lies people tell you or have told you. If you’re acknowledging the voices that tell you you’re not good enough, whether internal or external, your emotional strength is being attacked. This is self-sabotage. God loves you exactly where you are, He just doesn’t want to keep you there, he wants to make you better. If you’re in the worst time of your life, God loves you and you’re good enough. Check out this past podcast that dives into the lies we believe – http://chrislocurto.com/the-lies-we-believe-podcast/
  • If you’re codependent. Codependency happens when you’re relying on another relationship and that relationship becomes more important than you as an individual. If you’re focusing on taking care of someone in a way that puts you second, you’re codependent. Low self-esteem makes you believe you’re not good enough so you focus on someone else to make them great. They may not even want that attention. In some instances, it becomes manipulation from the person receiving your attention.
  • If stress is destroying you emotionally, physically or spiritually. If you’re down or not creative or not wanting to move forward, you’ve got to get to the root of the stress. What’s causing you to not sleep or feel overwhelmed?
  • If you’re not living life and doing what you want. When you’re struggling with emotional strength, your life is not your own. You don’t take trips or take risks. You’re not living life to the fullest. What’s holding you back? What’s keeping you from living your life?

These are just some of the areas that keep you from becoming emotionally strong. We’ll dig into Part 2 of this topic on the next Chris LoCurto Show. Be sure to check out LifePlan and contact us today to get more information about this life changing process.

Question: What do you think of this type of content?

Please share your thoughts and share this podcast with family, team members and friends that need this information.

Chris LoCurto

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July 8, 2014

Steve Jobs’ Stick and Carrot Approach [Podcast]

Steve Jobs’ famous and highly criticized “stick and carrot” approach was created to incentivize and lead people. Believe it or not, this approach works according to personality style. When you’re leading people and trying to incentivize them you have to know what their motivators are. How do you find out what motivates them? By understanding the personality styles and values of your team.

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Stick and Carrot Approach by Personality Style

If you’ve got a High S or High C personality style, you’ll never motivate them by dangling a carrot in front of their nose. Their personality style doesn’t care about that incentive style. Instead they’d rather you tell them what an incredible job they’re doing, not in front of others, over extra money any day.

If you’ve got a High D or High I personality style, you’ll probably be able to lead them with a carrot and a stick. Especially High D’s. They’re all about competition, incentive and accomplishment. High I’s are also like that but love to know that you think they’re amazing and enjoy that praise in front of their peers.

If you’re going to dangle a carrot in front of someone, choose the right vegetable.

Stick and Carrot Approach by Values

There are seven essential values: economic, individualistic, political, regulatory, aesthetic, altruistic, and theoretical. If you’ve got someone that’s not a high economic, dangling a dollar in front of them isn’t going to make a big difference. If someone is a high altruistic, they’re motivated by doing something that’s helping others. If another person is highly theoretical, they want new information and constant change from learning. Learn more about the values and motivators and get the test in the store.

When you understand personality styles and values, you’ll certainly understand what to utilize and how to incentivize your team.

Dillanos CoffeeWe tasted the Muungano Roast from the DCR line from Dillanos Coffee Roasters today. Get 15% off your coffee order by using the code “CLOTRIBE”

 

Question: How has the stick and carrot approach worked for you?

Chris LoCurto

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July 1, 2014

Knowing When and Who to Hire [Podcast]

Today’s podcast is all about hiring – when to hire, who to hire and how to bring on team members that aren’t directly generating revenue.

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As a solopreneur, when you’re trying to build a business, you’re wearing a lot of hats. In the early phases, when you’re just starting to create revenue, subcontractors are a great way to get tasks done without investing in a salaried position. Always focus on creating revenue before hiring.

Once you’re moving in the direction of bringing on a full-time team member, for me, it comes down to looking at either a sales person or an assistant. A sales person will cost justify immediately. If they sell something, you pay them. If they don’t sell something, you don’t pay them. It’s not a fixed expense. Now, here’s the flip side, what if you are the great sales person and don’t have enough time to do everything else? That’s when you bring on a administrative person. When the administrative stuff is off of your plate, you’re freed up to bring in more revenue. Make sure you’re just not covering their salary with the extra revenue, ideally the extra time will allow you to generate two to three times what you’re paying in salary.

From there, when it comes to hiring an accountant or graphic designer or marketing person it all comes back to cost justifying the position.

Accounting: I’m of the philosophy that in the beginning you do all of your own accounting so you understand the P&L process. As you grow and have a lot of receipts or invoices, utilize a small business book keeper that specialized in accounting and tax  services. Later on, when you’ve got team members generating outside expenses and using debit cards, etc. then it might be time to bring on a salaried accountant. Make sure that person doesn’t just understand the books but understands the P&L process. When it’s time to hire a CFO, this absolutely has to be someone that’s experienced and can show your team how to win and take the business to an entirely different level by guiding and leading. At this time, you’d have around 40 people on your team and would be generating at least a million dollars in net profit.

Human Resources: You’re not going to hire an HR person early on. I want you doing all of those interviews and as you hire leaders, they can do the interviews and get with you towards the end of the process. A big piece of HR is creating culture. How do you establish your companies culture? How do you make sure you’re bring on someone with the right culture? Force the culture that you want or your new hires will bring the culture from their last organization and force it on you. When you’re generating half a million dollars in net profit, that’s when it’s time to start looking for a salaried HR person. If you’ve got plenty of revenue, bring on a rockstar. This is someone who has plenty of experience and can show you how they’ve brought success people into businesses and helped grow leadership.

Here’s a recap of the whole process, from start to growth:

  • Start with subcontractors so you’re not bringing on full-time hires.
  • When it’s time to bring on a team member ask yourself, “What is the most important role I can bring on that’s going to create more revenue and cost justify itself?”
  • If it’s a sales person, they must cost justify themselves. If it’s an admin person, you’re freed up time will cost justify their fixed expense.
  • Make sure you’re adding people according to your needs.
  • Non-revenue generating positions must always cost justify. You need to have plenty of revenue so you can watch and make sure you’re doing the right thing for the business.
  • Later on, start bringing on heavy hitters that will explode your growth.

Question: What are your hiring questions?

 

Chris LoCurto

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June 24, 2014

Are Your Assumptions Making You Unhappy? [Podcast]

June 24, 2014 | By | 7 Comments">7 Comments

Today we’re talking about the assumptions we all have and make. Sometimes our assumptions lead to certain expectations in business or life that can cause us a lot of pain. We assume our employees or team members are performing a certain way, we assume our leader is giving us all the information we need to be successful, and so on. 

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How do you stop assuming? Start by discovering what your expectations are for your team and ask yourself,

“Who taught them?”

Did you teach them to do it the right way? Is it possible you’re just assuming they know how to do a task because it’s in their job description or it was on their resume? If you’re expecting your team members to be exceptional at what they’re doing but you’ve never shown them what you’re expecting, you’ll always be unhappy.

When it comes to your team, children or yourself, reset your expectations by asking that simple question. When you don’t take personal responsibility and ask yourself what your role was in the situation, it’s easy to be upset.

Dillanos CoffeeWe tasted the Pacamara Roast from the DCR line from Dillanos Coffee Roasters today. Get 15% off your coffee order by using the code “CLOTRIBE”

 

Question: What’s a time when your assumptions threw you off?

Chris LoCurto

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June 17, 2014

Key Results Areas and Your Questions Answered [Podcast]

June 17, 2014 | By | 9 Comments">9 Comments

If you just signed up to get free Sample KRAs, those are in your email inbox!

But before you run off to get those, bookmark this page or check out this podcast episode right now. It’s been super helpful for people looking to better understand KRAs. 


We’ve received several questions related to Key Results Areas – KRA. Today we’re digging into the topic on the Chris LoCurto Show and answering your specific questions!

Subscribe to the podcast: iTunes  Stitcher Radio  SoundCloud

A KRA is a job descriptions on steroids. They’re created to show the person performing the job what winning looks like. The KRA should outline three to six major areas, with four to five bullets under each area drilling down on specific tasks. To review sample KRA’s, check out this post: How to Create a Key Results Area In this episode I’ll be answering your key results area specific questions, like:

  • How to incorporate company vales into KRAs
  • How to use a KRA during a performance review
  • How to adapt a KRA for coaches and athletes

The major goal of a key results area is to improve communication. When a new hire is made and the job description is under communicated, both the leader and the employee are frustrated. Neither party understand what the other is supposed to be doing. Neither party understand what winning looks like. If you don’t have KRA’s in your business, start today! KRA, Key Results Area, Sample KRA, I’ll also answer your questions on tithing, where to find new hires, and how to find a balance between patience and career growth in the podcast.

If you’ve got a question for a future podcast, click on the voicemail app to the right or leave your comment below!

Chris LoCurto

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June 10, 2014

How to Avoid Conflict [Podcast]

June 10, 2014 | By | 3 Comments">3 Comments

Almost all conflict is a direct result of poor communication. I’m constantly teaching the importance of understanding personality styles in preventing poor communication, which in turn reduces conflict and misunderstandings. When you understand your personality style, and the style of the person you’re communicating with, you know how you’re contributing to conflict and how to avoid it.

Subscribe to the podcast: iTunes  Stitcher Radio  SoundCloud

Most conflict is due to people being immature in their personality style(s). Maturity has nothing to do with age. You can be a 70 year-old immature high D, I, S, or C. It has everything to do with how much you understand your strengths and weaknesses.

If you haven’t taken a DISC personality test, DO IT NOW! Afterward check out the free guide I’ve written on avoiding conflict. I go in-depth on 16 different points divided out by personality style. Here are just the points:

People with a High D contribute to conflict by:

  • Intimidating others, especially with competition
  • Hurting feelings
  • Leaving out details when communicating
  • Bucking the system

People with a High I contribute to conflict by:

  • Hogging the limelight and talking too much
  • Not following through with what they say
  • Not taking things seriously
  • Overlooking details and loosing sight of the task

People with a High S contribute to conflict by:

  • Resisting change, even when it’s needed
  • Dragging their feet when making decisions
  • Allowing themselves to be walked over and becoming resentful
  • Being hard to motivate

People with a High C contribute to conflict by:

  • Challenging others by over questioning them
  • Primarily pointing out the negative with a critical eye
  • Assuming or insisting they are right
  • Being nit-picky or obsessive compulsive about details

In the free guide, I go through every single one of those points and help you discover the “why.” This allows you as a team member, leader, parent, child to understand how the people in your life are going to handle situations. Once you know how to handle and address conflict, your communication improves drastically!

Understand how each personality style contributes to conflict

Conflict pdf, how to avoid conflict, conflict guide, personality style guide, free

 Dillanos CoffeeWe talked about the Swiss Water Decaffeinated process and the DCR line from Dillanos Coffee Roasters today. Get 15% off your coffee order by using the code “CLOTRIBE”

 

Question: What do you want to know about conflict or personality styles? Leave a voice message (icon to the right) if you want a chance to be featured on a future episode.

Chris LoCurto

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June 3, 2014

Personal Accountability with John Miller [Podcast]

John G. Miller, the best-selling author of QBQ! The Question Behind the Question, Outstanding! and Flipping the Switch, joins me on the podcast to talk about personal accountability and responsible parenting. QBQ has been a huge part everything I’ve done and I firmly believe in the message of personal accountability in business and in life.

Subscribe to the podcast: iTunes  Stitcher Radio  SoundCloud

In this episode, we discuss:

  • The QBQ message and how it applies to your business, team and life.
  • How to have personality accountability and the questions we must ask ourselves.
  • How “why” questions take us to victim thinking, “when” questions take us to procrastination, “who” questions take us to blame and how to turn them into questions behind the question.
  • How to hire people with the QBQ mindset and bring the concept to your team.
  • Understanding entitlement and how to overcome the entitled mindset.
  • Parenting the QBQ way and why our children are a product of our parenting.
  • Strong parenting vs. weak parenting and how bullying starts at home.
  • The different between parenting children and relating to adult children.

The biggest takeaway of the QBQ message can be answered by asking yourself this question: “Who have I been trying to fix?” Every single one of us has someone in our lives that’s disappointed or frustrated us. When we can let it go and “work on me,” our entire perspective changes.

Would you like to win a free book? If so, go on to iTunes and review the podcast. Be sure to comment on this post with a link to the review so we know how to contact you! Also, check out qbq.com for more great information from John!

Question:  How has the QBQ message changed your business and life?

Comment below or use the voicemail app on the right to be featured on an upcoming podcast! 

Chris LoCurto

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May 27, 2014

How to Handle Rude Customers [Podcast]

Rude customers are a breed of their own. Today I’m answering a question from Vanessa about how to handle rude customers while backing your team members up.

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I just recently had a situation with one of my customers and a representative that was assisting the customer. The rep took the call and felt the customer was being rude and was upset and possibly yelling at the rep. As soon as I heard that, I told the rep to place the customer on hold and I would handle the call. The rep was able to transfer her to me and when I spoke with the customer she was okay – nothing I couldn’t handle and I was able to assist the customer. The rep expressed his frustration that he had never been talked to like that from a customer before. I told him that I needed to fix the issue in which I did. He felt as if I wasn’t backing him up because the customer was out of line.

Did I handle the situation correctly? What limits should I have on customers yelling at our representatives? I want them to know I get the frustration of the customer yelling at them but also our goal is to fix the issue. Any feedback would help.

Thanks for the question Vanessa. Obviously I don’t know what the customer said to your representative or if and why they were yelling but your first step should always be to get that information.

Here’s what you’ve got to understand about your team – they must know that you are there to protect them. I don’t mean to protect them in stupidity or being a bad representative or an entitled employee. If a customer is treating your representative rudely, you need to show them that you’re willing to stand in the gap and battle against bad junk to protect them. Show your team that you care more about them.

That being said, I want you to solve every customer problem you possibly can unless the customer is being a jerk. Yes, maybe they’re frustrated and understandably so if the company messed up but there’s a line. That line starts when they’re literally yelling. What happens when they cross that line? You give them a warning, “Here’s my extension, when you decide not to yell at me, call me back.” If they keep yelling, hang up.

My team will always know that they have that right. Even more, when a customer is using profanity they have full power to fire them. Yes. Fire the customer. It doesn’t matter how much money they’ve spent with the company. If a customer is cussing out one of my team members, they’re gone.

Now, if there wasn’t yelling or profanity, I’m going to have a discussion with the representative. It’s possible they need to have tougher skin in a customer service role or maybe they’re on the wrong seat on the bus. If they’re acting with entitlement, they’re probably in the wrong seat. If they’re not ready to have tough skin and handle customers in a customer service role, they probably don’t need to be there.

 Dillanos CoffeeWe tasted Chania Roast from Dillanos Coffee Roasters today. Get 15% off your coffee order by using the code “CLOTRIBE”

Be sure to click the voicemail app button on the right side of the page to leave your question for a future Q&A podcast! Please include your name, what you do and where you’re from and we’ll try to include your question in the show.

Question: How would you handle the situation?

Chris LoCurto

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May 20, 2014

The LifePlan Episode [Podcast]

Recently I asked who you would like to hear on the podcast and so many of you asked to hear from past LifePlan attendees, so today is the day! Stephen Scoggins and April Browning are joining me on the podcast to talk about their LifePlan experiences.

They unpack what it means to go through a LifePlan, and give you the ins and outs of this phenomenal 2-day process.

“LifePlan for me was putting things in proper perspective. Putting things in a perspective to take your past, your present, your future – blend them together, have a clear path…” – Stephen Scoggins

 

Subscribe to the podcast: iTunes  Stitcher Radio  SoundCloud

In this episode, Stephen and April will talk about:

  • What made them decide to go through LifePlan
  • The most powerful part of the process
  • Who LifePlan is for and who they’d recommend going through the process
  • How it’s impacted their relationships with family, friends and team members
  • Why Stephen is sending his team through LifePlan
  • How understanding personality styles factors into the LifePlan
  • The toughest, best and worst part of LifePlan
  • Life post LifePlan – weeks and months after the event

“If you have any questions within yourself, any doubts, if you’re not 100% certain on the direction your life is headed, I think LifePlan is for you.” – April Browning

If you’re interested in learning more about the process or to schedule a LifePlan, fill out the contact form and we will be in touch with you shortly!

Question: What else do you want to know about LifePlan?

Chris LoCurto

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May 13, 2014

Is Bitterness Holding You Back? [Podcast]

This is a topic that’s been heavy on my mind lately. I see so much of it in every aspect of our world. Many people have a lot of hurt and reasons to be bitter but if you’re spending time being bitter, you’re holding on to poison. You’re destroying yourself from the inside out.

Bitterness is like drinking poison and hoping the other person dies.

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Ask yourself, is being bitter helping you or making your life better?

If there is somebody who has hurt you or something you’re struggling with, let it go. You’ve got to work to get over it. One way to do this is to gain perspective on your past. I covered this topic in the Understanding Your Root System podcast and spend a lot of time in our LifePlan events gaining perspective with the attendee so we can build a better future.

For those of you that are leaders, entrepreneurs or owners, be aware that you’ve probably hurt people. You’re so focused on the business or what you’ve got going on that sometimes you forget people are involved. Feelings are involved. If you’re somebody that’s hurt somebody else, you can’t just say “Pull up your bootstraps and move on.” Take responsibility. Responsibility is, “Lets talk about how I’ve hurt you” and “Help me to understand how much I hurt you.” From there, you need to do everything you can to help heal that person and move forward.

If you’re a leader who knows you’re going to hurt somebody, by letting them go or making changes, please do yourself a favor and realize they’re a person with feelings and emotions. Whatever you’re about to do is probably going to impact them considerably more than it’s going to impact you. Think through the process. If you’re going to let somebody go (read this post first The 5 W’s of Firing and Expert Advice from Fellow Entrepreneurs), understand there’s a chance they will be hurt or bitter. Spend time thinking through it so you can be as thoughtful and pragmatic as possible. How you would want to be treated in that situation?

 Dillanos CoffeeWe tasted the Fazenda Sertao roast from Dillanos Coffee Roasters today. Get 15% off your coffee order by using the code “CLOTRIBE”

If you subscribe to the blog, be on the look out for tomorrows email! We’ve got a special offer just for you!

Question: What advice do you have to help people get over bitterness?

 

Chris LoCurto

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May 6, 2014

Overcoming the Fear of Failure, Rejection, and “No” [Podcast]

On this episode I’m joined by Andrea Waltz, author of Go for No!: Yes is the Destination, No is How You Get There, to talk about fear, rejection and overcoming the word “no.” Andrea has made it her mission to liberate people from the fear of failure and share an entirely new mindset about the word “no.”

The book starts out with a saying:

If you’re not succeeding fast enough, you’re probably not failing fast enough and you can’t have one without the other. So, if you’re going to avoid one, you’re going to avoid both.

Authors Andrea Waltz and Richard Fenton launched their company in 1996 speaking and training retail organizations. The Go for No message was a small part of those seminars but quickly became the main focus of their teaching. The book has been a top seller on Amazon for the past three years.

In the Skype interview, we talk about:

  • Failure and it’s relationship to success
  • The 5 failure levels – the ability to fail, willingness to fail, wanting to fail, failing bigger and failing faster, and failing exponentially
  • Not caring about what people think about you failing
  • Feeling free to fail and embracing our past failures
  • Setting “no” goals
  • Persistance statistics and the odds of “no” and not giving up
  • Why getting a “no” gives you a chance to respond
  • Why we should reward people for failure

We’re giving away several copies of this fantastic book! For your chance to win, go to iTunes and give a review of our podcast. We’ll go through and pick a few winners randomly – be sure to link to your review in the comments section of this post so we know how to contact you!

Question: What’s keeping you from going for “no?”

 

Chris LoCurto

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April 29, 2014

How Pride Holds You Back [Podcast]

April 29, 2014 | By | 18 Comments">18 Comments

Today’s podcast is all about asking for help and getting past our pride to do so.

Subscribe to the podcast: iTunes  Stitcher Radio  SoundCloud

People are afraid to ask for help. They get to a place where asking for help makes them think:

  • They’ll look stupid
  • They cant do what they’re trying to accomplish
  • They’ll look foolish in the eyes of their team, boss, family, etc.

Oftentimes, when we ask for help, we feel indebted. Where does this come from? Our past. I dove into the topic of Understanding Your Root System on the last podcast and if you haven’t listened, check it out.

So much of this pride comes from lessons taught to us by caregivers like parents, family, teachers, etc. When we rely on someone and they’re not dependable, we stop asking for help. We don’t want to be let down. We don’t want to be a burden. We don’t want to let somebody else down either.

When that happens, we’re holding ourselves back from growing.

When you need help but don’t reach out, you stop growing. As a leader, you’re not only holding yourself back but you’re holding the whole team back when you don’t ask for help. Tap the collective intelligence of your team! It will only grow your team – you’re not the only one with great ideas. You’ll get buy in, respect and loyalty. When you don’t ask, they know it. When somethings not working well and your team sees that you’re not able to pull it off, they know it!

Start asking for help. It’ll change your team, your family and YOU!

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Question: Where do you need help?

 

Chris LoCurto

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April 22, 2014

Understanding Your Root System [Podcast]

April 22, 2014 | By | 20 Comments">20 Comments

On the last Chris LoCurto Show episode, What You Have In Common With Wine, one of the things I discussed was the root system of grapes and how a strong root system makes a great wine.

Subscribe to the podcast: iTunes  Stitcher Radio  SoundCloud

Your life equals your root system.

Your life and your decision-making process comes from your root system. In Next-Level Life, I spend time tying what’s happened in a person’s life to their root system – family, influences, leadership, friends, etc. Whatever has happened in your past shapes the decisions you make today.

You are the sum of your past & your influences.

The way your parents treated you links back to the way their parents treated them and cycles into how you treat your children or family or team. If abuse, either emotional or physical is in your past, a pattern forms. Chances are, if you were abused, you’ll pendulum swing to your children and won’t discipline or will allow your children to control you. This only perpetuates a cycle. Healthy boundaries and healthy control are the key. Finding that center is one of the most important things we can discover.

Even the best parents (with the best intentions) might do something that came from their parents that causes a bad belief system. They might say one specific thing over and over to their child, expecting and hoping that it helps their kid to grow up well or understand, but they way they said it creates a bad belief system in the child. How crazy is that?

When we carry over the bad processes or belief systems, we perpetuate the same exact root system.

Will you ever be perfect? No. The perspective of understanding why you do what you do is vital to going forward. Some of you have to put serious boundaries in your life. Boundaries is a great book (one that I talk about all the time) that goes very in-depth on this issue.

All of these things make up who you are and how you make your decisions. When you understand where they come from, then you can make better decisions.

Question: How does your root system affect your business?

Chris LoCurto

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April 15, 2014

The Lies We Believe [Podcast]

April 15, 2014 | By | 27 Comments">27 Comments

The lies that we’re told, the lies we tell ourselves, and the lies we believe hold us back.

Subscribe to the podcast:          iTunes  Stitcher Radio  SoundCloud

When you’re told specific lies from people you love, like parents or family, those words hold you back from becoming something greater or believing in yourself or becoming an entrepreneur or fill in the blank.

Why do people we love tell us lies? It’s usually pretty simple. Most of the time they’ve been beaten down and no longer believe in themselves because of lies they’ve been told. It’s not that they want to destroy you in the process of their concern or worry or “better” judgement, it’s a force of habit.

Is it possible that some people are just selfish? Of course. But any great parent, friend, sibling or teacher understand that “you can’t do…” or “you won’t become…” is a great way to destroy someone. Who knowingly shares that kind of stuff? The kind of person that’s already self-sabotaged and destroyed themselves.

What happens to the person that is told the lies? They begin to believe the lies and make up their own, unfortunately repeating the cycle of self-sabotage.

Stop believing the lies! Here’s what I want you to do:

  • Make a list of all the lies you’ve been told and believed.
  • After you’ve got the list, put initials beside the lies. Did you tell yourself? Did someone tell you? You’ll start to see a pattern develop.
  • Start a new list. This is a list of truths. Write all of the truths in your life out. God loves you. You are important. You are good enough. You are going to be something.
  • Start putting up boundaries between yourself and the people that are telling you those lies. Don’t go and attack them, don’t go crazy. They don’t understand it. You might pass on this podcast episode though.

Start focusing on you, stop telling yourself lies and put boundaries in place. If you’ve got junk in your past that you need to work through, do it. Don’t procrastinate. Pick up a copy of Boundaries or contact me about setting up a LifePlan.

 

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Check out my pinterest page for the coconut oil coffee recipe too!

 Question: What are the lies you’ve been told and the lies you’ve believed? What are the truths?