484| Limiting Factors: Are Processes Holding Your Capacity Captive? P2

Home » Featured Podcast » 484| Limiting Factors: Are Processes Holding Your Capacity Captive? P2
a

484| Limiting Factors: Are Processes Holding Your Capacity Captive? P2

What are the processes that are holding your capacity captive?

The Other Guys

Well, we’ve all encountered roadblocks like these with “the other guys”. Their policies or procedures kept them from serving well and winning with clients.

Here’s an all-too familiar scenario. The person on the other end of line or behind the plexiglass partition, a person responsible for “serving customers” and resolving problems, says something to the effect of “No ma’am, I’m sorry, that’s just not our policy, or I can’t help you with that, or no we just don’t do things that way.

If you’ve heard that before, then I imagine you probably didn’t feel well served or like your problem was even acknowledged, much less addressed. So, whatever happened to the idea of customer service? Well, it can quickly get overruled by processes.

In general, businesses should be trying to offer products and/or services that help to resolve the problems of others. That’s like Marketing 101, right? They should exist to make lives better, easier, and more enjoyable. But, it doesn’t always work out that way.

Feeling Stuck and Frustrated

How do you feel when you encounter policies and procedures that render that product or service useless to you? You might feel stuck or like things are beyond your control. Sure, no business can please everybody 100% of the time. However, feeling frustrated, with no appeal process or oversight, is definitely not where businesses want their clients.

Also, they’re likely to avoid using that business’ products or services in order to eliminate that frustration in the future.

Where Are Your Processes Unhealthy?

Now, let’s turn this table around and change our perspective a bit. Where could your policies, practices, and procedures be holding your capacity captive? One of the biggest reasons that your business gets stuck is that its processes are limiting your growth and ability to scale. It could also be keeping your team from doing more and succeeding!

So, it’s time to take a good look at how unhealthy policies could be holding your capacity captive.

I hope you enjoy this episode!

 


STOP LETTING YOUR BUSINESS RUN YOU. 

INSTEAD, LEARN HOW TO LEAD YOUR TEAM TO SUCCESS! 

Walk through your challenges with one of our coaches for FREE and see the difference a shift in mindset can make. 

GET INSTANT ACCESS TO THE BUSINESS TOOLS AND RESOURCES YOU NEED TO LEAD

Get more out of your business, your team, and yourself than you thought possible. Sign up to get free leadership tips and advice today.

Check Our Podcast

DO YOU WANT THE BEST TIPS, TRICKS, AND TOOLS TO RUN YOUR BUSINESS?

Sign up for weekly curated insights and frameworks from coaches, leaders, and business owners that help you take your business to the next level.

chris

Meet Chris LoCurto

CEO

Chris has a heart for changing lives by helping people discover the life and business they really want.

Decades of personal and leadership development experience, as well as running multi-million dollar businesses, has made him an expert in life and business coaching. personality types, and communication styles.

Growing up in a small logging town near Lake Tahoe, California, Chris learned a strong work ethic at home from his full-time working mom. He began his leadership and training career in the corporate world, starting but at E'TRADE.

Leave a Comment

Your email address will not be published. Required fields are marked *