138 | 82% of Customers Leave Because of This


How well do you know your customers? Do you know what they want and need from you as a company? On today’s podcast, we are going to talk about how to better know and serve your customer base.

What we will cover:

  • How to gain perspective
  • Common mistakes that are made about your customers
  • How to gain great information from your customers
  • Why we want your opinion (Take 90 seconds and fill out the survey below)

Knowing your customers and their needs is vital for the direction and vision of a successful business. 82% of customers have stopped doing business with a company because of poor customer experience. (…and come to find out it’s actually 89% * based on a survey commissioned by RightNow and conducted by Harris Interactive.)

Don’t forget to take our survey!


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4 thoughts on “138 | 82% of Customers Leave Because of This”

  1. I didn’t know Joel could dance….

    Idea- Whomever does the survey recieves a sneak peak video clip at some of Joel’s dance moves.

    Sometimes people are motivated by the smallest things (we love you guys)….but in the end, you’d get more surveys. Mission Accomplished : )

    1. Well, you never know. Perhaps add a strobe light or disco ball to set the stage..Lol.

      So, is that idea considered , thinking outside the box…or no where even close to the box?

      Life Planning? … You guys might have to help me find my box…..Lol

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