How well do you know your customers? Do you know what they want and need from you as a company? On today’s podcast, we are going to talk about how to better know and serve your customer base.
What we will cover:
- How to gain perspective
- Common mistakes that are made about your customers
- How to gain great information from your customers
- Why we want your opinion (Take 90 seconds and fill out the survey below)
Knowing your customers and their needs is vital for the direction and vision of a successful business. 82% of customers have stopped doing business with a company because of poor customer experience. (…and come to find out it’s actually 89% * based on a survey commissioned by RightNow and conducted by Harris Interactive.)
Don’t forget to take our survey!