Late on Friday I sent out a message asking people to send me their best business tips. Here are just a few:
Many years ago I learned this method for responding to needs and implementing effective solutions in an organization. I found it very effective to redesign the faith formation curriculum at a private Catholic school. It’s based on the following actions “Observe, Analyze, Act, Evaluate, Celebrate”
These are the steps:
- Listen to and observe the expressions of your customers and team members, such as, complaints, non-verbals like body language, tune in to “hallway radio”, and catch people’s conversations.
- Identify the needs behind those expressions. Is it training, praise, resources, guidance, clear communication?
- Design strategies to respond to legitimate needs and differentiate from wants.
- Devise a plan to implement your actions, delegate tasks, and set deadlines.
- Evaluate progress through the process.
- Celebrate your accomplishments.
There once was a very good lumberjack who could chop down a forest faster than any one. As time passed, his axe dulled and he had to work longer and harder to chop down a forest. A wise man asked him, “Why don’t you sharpen your axe?” To which the lumberjack replied, “I don’t have time!” As a business owner, you don’t have time to not sharpen your axe.
Luke’s is part of his blog that he sent me:
I believe you can live intentionally and on purpose if you’re willing to put in the work and make it happen. If you have a plan for your life and are taking the right steps to get there, every moment has purpose. Does that mean you can pick up your family and go travel the world for a couple months? I think it should… but most employers just aren’t there yet.
It doesn’t work for every profession, but when possible, I love the idea of working remotely, setting your own flexible hours, and still kicking butt to get stuff done.
Question: What are your best business tips?