Blog
What Is That?!
Right around the fourth of July in 2003 I took my wife to Northern California to experience some of the beauty it has to offer. She had only been to the L.A. area and hadn’t had the chance to travel outside the city. And she’d only been to the beach in Florida. So I set up a trip that began in Half …
So You Seriously Don’t Know?
I want to do a survey. Of those of you who travel, when you stay at a hotel in a strange city, what is the number one question you ask the hotel desk clerk? You don’t even have to answer, because I know what it is. Because you ask it in every new city you travel to. The question? “Where’s a good …
Playing Bankers and Indians!
The Wall Street Journal recently reported something that I just had to share; banks and Indian reservations are now hookin' up to do payday loans. Some of them are charging 300% for the loan! Now let me give you some background. Payday loan companies have been charging outrageous rates to customers …
Can I Talk To Your Boss?
One day I was talking with one of our in-house geniuses, Tim Walsh, about customer service. He shared a story with me about two sales competitors who were trying to sell him on their products. I asked him to send me the story so I could share it with you. The new year brought big changes to the …
Is That What You’re Wearing? Part 2
Continued from Is That What You're Wearing? Part 1 When I got to the bottom, I had this feeling in the pit of my stomach. I knew it wasn't my fastest race. In fact, I was really worried that I wouldn't be in medal contention. Chuck skied down to me; I can still remember the look on his face to this …
