As you SURELY know by now, last week was the Nashville EntreLeadership; and it was fantastic! The group that came was an absolute blast to teach. Every break, a lunch, or a dinner someone was telling me how much they were learning, and how they couldn’t wait to get home and get started. Since then I have received many comments from guests who have already had great meetings about implementing.
But let me tell you about something that happened while they were here. The first night while we were out at dinner, one of the guests was not able to talk due to an issue she was having with her breathing. She assured us she was okay at the time. However, later that night she ended up in the ER. At 2:00 AM they gave her a steroid shot and a handful of prescriptions to get filled in the morning. After very little sleep, she was downstairs in her hotel ready to go and find a pharmacy when Tammy Kornberg heard what had happened. At this point, I know what you’re saying, “This is the second time he’s mentioned Tammy in his posts. What up?” Well…she’s a rock star, so leave me alone!
Tammy told the guest that she would be happy to go and get her prescriptions filled, so she wouldn’t have to miss any of the conference. The guest gave her the prescriptions, her medical card, some money, and away she went. The only problem is, she didn’t give Tammy enough money for all of the prescriptions. She didn’t know how much they would cost. So Tammy pulled her own personal cash to take care of the rest.
She then delivered the prescriptions to the guest at the event and never mentioned the money. Soon after, the guest realized what had happened. She came to me with a written letter telling me everything that had happened. She also handed me a card for Tammy. In it was the remainder of the money, as well as an extra fifty-dollars. She asked me to mention the story to the whole group.
HOW COOL IS THAT!!! That a team member would not only go out of her way to run an errand for a guest, but that she would take her own money to pay for part of it. What would cause a person to do that? Well…simply put…passion! A passion for what she does. Tammy works in a place with a culture that fosters champions. A place where she can wake up every morning and be excited about going to work to change lives and be a part of something that’s bigger than her. When you have a culture like this, you get what Rabbi Daniel Lapin says in Thou Shall Prosper; people who are obsessively preoccupied with the needs of others. When you take care of others, everything else falls in line.
What is your culture like? Have you created a place where champions flourish? If not, what are you doing to get there? It’s never too late to start.