Customer service is one of my biggest topics here because it effects everyone! Good or bad, I believe we can ALL learn from how we are treated as we go through our lives interacting with each other.
Last week was one of my favorite weeks of customer service ever. I headed out Sunday to Orlando Florida with the Momentum team. We set up for our event and then went back to our hotel where we received what I call…happy advice.
We asked if there was a good place to eat, which is always a tricky question on the road, and the front desk dude recommended Caffe Positano on Semoran Boulevard in Apopka. Now, going to an Italian restaurant is difficult for me because I’m Sicilian. Which instantly makes me picky.
Let me say…THANK YOU FRONT DESK DUDE!! We walked in the door and were greeted by Louie, who was incredibly nice and courteous. He sat our group of seven down in the dinning room and made sure we knew that if we needed anything to let him know. Through out the evening Louie would come by to make sure we were having a great time. Great guy!
Jesse was our waiter, and homeboy new his stuff. He rattled off a list of specials that had everyone at the table salivating in seconds. I was in the mood for Carbonara, but there wasn’t any on the menu. I asked if they had it, and Jesse said, sure, we can make that for you. Add star numero uno to my rating!
Then Jesse brought out this garlic/parmesean/balsamic/kitchen sink dipping oil, and fresh hot rolls. He told us that we would take our dinners home once we started in on this stuff. Suuuuure we would Jesse. Three rolls each later, all seven of us guys were worried. When the dinners hit the table, there was a collective laugh, as well as many of us say, you gotta be kidding!
You see, each dinner could feed a small third world country. My Carbonara looked like a mountain of pasta the size of my head. A few of the boys got the ribeye’s, and they were the biggest I’ve EVER seen. I kid you not, they had to put them on big plates because the steaks were already the size of a dinner plate.
And taste? Dio in Cielo!!! While we were all beyond stuffed, poor Dave Nelson was in a meat comma at the end of the table. And it didn’t stop there. Louie came back around to check on us. I told that everything was so amazing, that we would probably come back Thursday. He then told us that if we would, he would buy us dessert tonight.
Seriously?!?! We don’t have room for air right now. That’s when he brought out the house made cannolis and a chocolate souffle with ice cream. Apparently, we had room. Best cannoli I have ever tasted! The whole process made us feel like we were actually dinning in Italy. Amazing staff, incredible food, best customer service of any restaurant I’ve been to.
And this was just the FIRST night! Tomorrow I will share with you why the newest team member has been there for eight years. Yes, EIGHT YEARS!! He’s the rookie!! It all has to do with the leadership.
Question: Do you think this type of service creates a loyal customer base, and have you ever been treated this way?