Here is a great question that came in from the incredible community that thrives on this blog:
I work at a medical clinic. like many doctors, I have not always wanted to pay attention to the business side. That obviously was a mistake.
We are coming out of a phase of replacing team members who were “legacies”. That is, they were long term employees, before I came. However, they were not capable of filling their roles. It took too long to let them go, but we knew we made the right choice within two weeks.
Now I am feeding myself on leadership and your podcast. I want to start required reading as a part of our team building. What is the very first book you would recommend my whole staff to read?
Thanks so much for your time,
Wow. Great question Jon. There are a ton of books that I think every team member should read. But since you are asking for the very first book, I would have to say QBQ! The Question Behind the Question, by John G. Miller.
The reason is, it’s about personal responsibility. If you’ve ever heard people say things like:
- Why do we have to go through all this change?
- Why can’t we find good people?
- When will that department do its job right?
- Who dropped the ball?
Then you know exactly how much of a pain in the back side these people are to deal with. Why? Because they never had a good leader to begin with. Therefore, they have what I call, force-of-habit-thinking!
QBQ gets them asking questions like:
- What can I do to fix this problem?
- How can I be a solution?
- What are the steps necessary for me to…
In a new role like yours, with people who have been there with the last leader, I would focus on getting my team thinking about how we go forward, not pointing fingers about the things that are wrong. I hope that answers your question Jon.
Question: What would you recommend as a first book for a leader in Jon’s position?