Here are some great comments that I just had to share. They’re from one really cool flight attendant on a recent Southwest flight.

“If you’re itching to have one of those middle seats, grab one in the first 10 rows. Otherwise, there are plenty of aisle seats in the back where you can stretch out. It isn’t a full flight.”

“Please be sure to get all of your carry-on baggage, personal baggage and emotional baggage stowed away for this flight.”

As he came by with the snacks, someone asked if they could have more than one, since it’s such a long flight. He responded with, “Suuuuure, and I won’t charge you $3 like the other carriers.”

“We have brand new snacks, Cheese Nips and Golden Oreos. We also have peanuts, which we’ve had for 40 years. Well, the concept of handing out peanuts is 40-years old, the peanuts are fresh.”

I asked for an orange juice. Before he handed me the can, he gripped it a few times with a look of exertion on his face. As he gave it to me, he said, “Just wanted to make sure it was freshly squeezed.”

The flight attendant had a smile on his face the entire trip. Every time he came by, he asked, “Need anything else?” He was an all-around nice guy. I sure miss that in business.

It’s amazing how each day we can choose to have a good day or a bad one, or to be nice or be rude.  I’m not shallow enough to think certain circumstances won’t make your day less pleasant. But what about the everyday situations, when people choose not to be happy?

I can’t tell you how many times I’ve heard, “Chris, customers are rude to those in the service industry. It really makes it hard to be nice sometimes.” Oh quit cryin’! I would lay down money that it’s really difficult for any of this flight attendant’s passengers to be rude to him when they see how nice he is and how much he smiles.

It’s just a thought. I know he made my day and made me want to tell you guys about him.

Question: Have you ever met someone whose great attitude made you stop and appreciate it?