Business Systems & Freedom

Customer service has that funny word in it…service. So when I think of customer service, I think to taking care of people by serving them. If you’re like me, it drives you crazy when you ask your server what is great on the menu, and they answer with, “everything’s great!” Really?! Everything?! I have yet

Here is a great question that came in to me from the blog: I am a small business owner and currently employ 1 full time worker and my wife. We opened in 2008 with 4k and lots of prayer, we’ve had several bumps in the road but nothing that would be considered a “stupid” mistake, praise the

Recently, I asked you, my readers, to send me questions for the upcoming EntreLeadership Podcast with author Mark Sanborn. And let me say, you blew me away. I was totally amazed with the quality of the questions asked. I was equally impressed with the amount of questions received. There were too many for both the

The other day, I was searching for the smallest 1TB (terabyte) external drive I could find. So naturally, I went to my go-to website—Buy.com. It’s one of my favorite shopping sites because the online store tends to have everything under the sun and at lower prices. I first checked to see if they stocked the

Here’s a guest post by Joshua Rivers. You can follow him on Twitter, and check him out at JoshuaRivers.net. You can guest post as well! Read how to here. Every business has customers. As a result, meeting the needs of those customers should be a high priority. Indirect service may be the most effective way to serve

This week I am teaching EntreLeadership Performance Series here in Tennessee, and will be finishing the week off with a couple of Formula races in Savannah. I’ve asked some of the incredibly talented commenters of this blog to share their wisdom. Here’s a great post on getting business referrals by Joel Fortner. Joel’s company, BlueBridge Communication, specializes in helping entrepreneurs effectively

This week, I am teaching EntreLeadership Performance Series here in Tennessee and will be finishing the week off with a couple of Formula races in Savannah. I’ve asked some incredibly talented commenters on this blog to share their wisdom. Here’s a great post by Jana Botkin. Jana is an extraordinary artist. You can see her work here. You can guest

At a recent EntreLeadership Master Series event in Tucson, an attendee asked if he could spend some time with me discussing their company’s finances. So we grabbed a spot and I asked him to give me all the details. We talked through what the company did, what the company earned, and so on. No need

No matter who you are or what you do, you are in sales. We ALL sell every day. If you’re a leader, you’re in sales by trying to convince your team to follow you. If you’re a team member, you’re trying to convince your leadership of your passion, skills and abilities. If you’re a pastor,

I am about culture and customer service. To me they are the lifeblood of an organization. You can have a warehouse full of product, but without the customer, your business doesn’t exist yet. And your culture will scream at me how your customer service will be. For me, culture comes down to two things, actions