Customer service is often misunderstood as simply following the old adage, “The customer is always right.” While keeping customers happy is important, great customer service goes far beyond this outdated mindset. In today’s world, it’s about understanding the nuances of human interaction, meeting people where they are, and equipping your team with the tools to
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Creating a culture of accountability is essential for building a thriving, successful team. Yet, accountability often gets a bad reputation, sometimes being seen as punishment or micromanagement. In reality, true accountability is about helping others succeed and reaching their potential. It’s not about blame—it’s about support, growth, and ensuring everyone is contributing to the collective
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In today’s fast-paced business world, selling has evolved beyond just closing deals and hitting targets. True success in sales comes from serving your customers first—an approach known as servant selling. This method shifts the focus from “making a sale” to genuinely understanding and meeting the needs of the customer. When you prioritize serving over selling,
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You want others to follow you, right? But, how do you get them to start? I mean, maybe you’re a leader, but who’s following you? That’s the age-old question, right? Because, as the saying goes, if no one is following then you’re not really leading. Leadership is something we talk a lot about around here,
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Three rules for eliminating distraction, sounds a little too good to be true, right? We’re in the third and final episode of a fun, new mini-series with one goal in mind: you. We think you’ll enjoy the new format and interaction, but more importantly, you’ll get to listen in on the reasoning (and debate) that
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Can Joel and I agree on Brian’s Three Rules for successful delegation? You’ll find out today! We’re kicking off a fun, new mini-series with one goal in mind: you. We think you’ll enjoy the new format and interaction, but more importantly you’ll get to listen in on the reasoning (and debate) that goes into some
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The complexity we find on the inside of us can lead to confusion between Rational vs. Irrational Thinking. Inside of every human there are trillions of cells and synaptic connections, billions of neurons, a million moving parts, and then thousands of thoughts and feelings passing through our heads every day. On top of all that,
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Leading Through The Complexity is about disciplining the time that we’re given each and every day. Anyone can think that there aren’t enough hours in a day, but how you spend your time is more important than how much time you actually have. A lack of prioritization is a huge hurdle for many leaders caught
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Have you ever had a sneaking suspicion that someone wasn’t being completely honest with you? Did you ask a question to gain perspective, or did you just ignore the problem, hoping it might go away? So, what’s currently holding you back from dealing with deceitfulness in the workplace or your home? Do you shy away
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In today’s episode, we tackle how you as a leader need to learn to lead yourself before others! Self-assessment time! Are you a driven leader? With most driven leaders, what often gets neglected are those soft skills that focus on different personality styles, creating culture, and especially the deeper, personal work that needs to be
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